Last Updated: [September 30th, 2026]
Hansen Family Air Conditioning and Plumbing (“Hansen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use and share personal information from customers, prospective customers and visitors to our website, hansenfamilyplumbing.com (the “Website”). By using the Website or our services, you agree to the practices described in this policy.
- Information We Collect
Information you give us. We collect information you provide when you fill out a web form, book an appointment online, chat with us on our Website, call or text us, request an estimate, or receive service. This may include your name, service address, email address, phone number, appointment details, information about your home and equipment, messages you send us, and payment information.
Information collected automatically. Our Website and emails use cookies, pixels, web beacons and similar technologies to collect information such as your IP address, browser and device type, operating system, general location, referring website, pages viewed, time spent on the Website, and email engagement.
Information from third parties. We may receive information about you from advertising partners, lead-generation services, and the software platforms we use to run our business. This may include demographic information and general location.
- How We Use Your Information
We use your information to:
- Schedule, perform and follow up on services
- Send appointment confirmations and reminders, technician arrival notices, estimates, invoices and receipts
- Answer your questions and provide customer support
- Market our products, services, promotions, maintenance plans and seasonal offers to you
- Remarket to you. This includes following up on quotes, bookings or inquiries you started but didn’t finish, and showing you Hansen ads on other websites and social media
- Request reviews and feedback
- Improve our Website, services and advertising
- Comply with the law and protect our rights
- Calls, Text Messages, Emails and Online Booking
By submitting a form on our Website, booking an appointment online, starting a website chat, calling or texting us, or otherwise giving us your phone number or email address, you agree that Hansen, and service providers acting for us, may contact you at the phone number and email address you provided. We may contact you by phone call, text message (SMS/MMS) and email for:
- Service communications, such as appointment confirmations and reminders, technician on-the-way notices, job updates, estimates, invoices and follow-ups
- Marketing and remarketing communications, such as promotions, special offers, maintenance reminders, membership offers, review requests, and follow-ups on inquiries or bookings you didn’t complete
Calls and texts may be sent using automated technology or prerecorded messages. You do not have to agree to marketing messages to buy any product or service from us. Message frequency: up to [8] messages per month, depending on your service needs. Message and data rates may apply for any messages sent to you from us and to us from you. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance. Carriers are not liable for delayed or undelivered messages.
- Opting Out
You can opt out of communications at any time:
- Text messages: You can cancel the SMS service at any time. Just reply back with STOP (or UNSUBSCRIBE, END, CANCEL, QUIT or STOPALL) to any text message from us. You may receive one final message confirming your opt-out. To start receiving texts again, reply START.
- Email: Click the “Unsubscribe” link at the bottom of any marketing email. You will still receive transactional emails related to your service, such as receipts and invoices.
- Phone calls: Ask to be placed on our do-not-call list during any call, or contact us using the information below.
Please note: We use more than one messaging system. Replying STOP may also opt you out of service-related texts, including appointment reminders, technician arrival notifications and job updates. If you want to stop marketing messages but keep receiving appointment and service texts, please call us at (602) 805-4836 or email info@hansenfamilyplumbing.com, and we will update your preferences.
For more information, see our SMS Terms of Service at https://hansenfamilyplumbing.com/sms-terms-of-service/.
- How We Share Your Information
We do not sell, rent or trade your personal information. We share it only with service providers that help us run our business, and only for those purposes:
- Hatch: website chat, text messaging, and marketing and remarketing campaigns. Hatch’s terms: https://www.usehatchapp.com/terms
- ServiceTitan: scheduling, appointment reminders, technician and job communications, and invoicing. Privacy policy: available at servicetitan.com
- Google Analytics: Website usage analysis. Privacy policy: https://policies.google.com/privacy
- Advertising platforms (such as Google and Meta): showing Hansen ads to past visitors and customers
- Translink/TSYS: payment processing. Privacy policy: https://www.tsys.com/privacy-policy
We will never share your contact information for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your text-messaging opt-in information and consent will not be shared with any third parties, except the providers that deliver our text messages for us.
We may also disclose information when the law requires it, or when we believe in good faith that it’s needed to investigate unlawful activity, protect our rights or property, or protect the safety of others.
- Cookies and Remarketing Ads
We and our advertising partners use cookies and pixels to understand how visitors use our Website, and to show Hansen ads to you on other websites and social media platforms. You can turn off cookies in your browser settings, but some parts of the Website may not work properly. You can also opt out of interest-based ads at https://optout.aboutads.info and https://adssettings.google.com. For more on cookies, visit http://www.allaboutcookies.org.
- Protecting Your Information
We use reasonable, industry-standard safeguards to protect your information from unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is 100% secure.
- Third-Party Websites
Our Website may link to other websites that we do not control. We are not responsible for their content or privacy practices, and we encourage you to review their policies.
- Children’s Privacy
Our Website and services are not directed to children under 13, and we do not knowingly collect their personal information.
- Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information. To make a request, email info@hansenfamilyplumbing.com.
- Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the top of this page. If you keep using the Website after a change is posted, you accept the updated policy.
- Contact Us
Hansen Family Air Conditioning and Plumbing
535 W Iron Ave #104, Mesa, AZ 85210
(602) 805-4836
info@hansenfamilyplumbing.com