When you invest in a new HVAC system, you expect it to work seamlessly from day one—and that’s our goal, too. But unlike other home service upgrades, HVAC installations often require a post-installation visit. While it might seem unusual, this step is actually an important part of delivering a long-lasting, high-performing system.
At Hansen Family Plumbing & Air, we prioritize quality, transparency, and your comfort. Here’s why post-installation visits are common in the HVAC world, and how we’re working to make them as smooth and helpful as possible for our customers.
HVAC Systems Are Complex
Installing a new HVAC system is a big job. From properly sizing the equipment to ensuring ductwork is sealed and airflow is balanced, there are a lot of moving parts. Even with a flawless installation, it’s possible for small adjustments to be needed after the system runs for a few days.
Unlike a faucet or garbage disposal that can be quickly tested after install, your HVAC system interacts with every room of your home, your insulation, thermostat, and more. Because of this, we’ve found that checking back in after your system has had a chance to run helps us fine-tune your comfort and catch anything that may need adjusting.
Quality Control Isn’t Just a Buzzword
In the HVAC industry, quality control (QC) is not optional—it’s essential. From airflow measurements to refrigerant levels to thermostat calibration, we go the extra mile to make sure your system is doing what it’s supposed to.
Some of the most common reasons a QC visit may be needed include:
- Verifying proper temperatures and airflow across the home
- Making sure ductwork connections and seals are still intact
- Ensuring drain lines are clear and functioning
- Fine-tuning system settings for maximum efficiency
At Hansen Family, we’ve learned through experience that even the best install crews can run into issues—especially in older homes or complex setups. That’s why we’ve built quality checks into our process to protect your investment.
Our Process: Selling Tech Follow-Up Within 48 Hours
To avoid the need for unnecessary service calls later, we send the original selling technician—the person who knows your home and your needs best—back to your house within 48 hours of installation. During the visit they will:
- Test system temperatures and performance
- Review the install and ensure everything meets our high standards
- Answer any questions you have about your new system
- Help you understand how to use your thermostat and settings for best results
This step helps us keep the install team focused and efficient, while ensuring that someone with a deeper understanding of your comfort goals is there to verify the results.
Why HVAC Requires More Follow-Up Than Other Trades
If you’ve ever had a sink or ceiling fan installed, you probably didn’t need a second visit. So why does HVAC feel different?
Because HVAC systems impact the entire home environment, and no two homes (or systems) are exactly alike. Add in Arizona’s extreme temperatures, and you’ve got a recipe where fine-tuning and testing under real-life conditions is critical.
Think of it like a new car—technically, it’s ready to drive off the lot, but you’ll still come back for a first oil change or check-up. Our follow-up visits ensure your system is set up not just to work—but to work for your home, your family, and our Arizona climate.
We’re Here to Make It Right—From Day One and Beyond
At Hansen Family Plumbing & Air, we take pride in getting things right the first time—but we’re also realistic about the unique nature of HVAC installations. Our goal is to minimize any surprises and maximize your comfort, which is why post-installation quality control is built into our customer care.
Do you have questions about your recent HVAC install or are you curious about what a follow-up visit includes? Reach out—we’re here to help!
